Video conferencing & video calling
Meet, collaborate, and work securely from anywhere with Microsoft Teams.
Microsoft Teams is the only calling and meeting solution to be positioned highest for Ability to Execute in both reports.
Learn moreGive employees the virtual calling features they need, backed by the security and reliability of Microsoft Teams.
Answer inbound calls and easily route them to the right queues with a cloud-based phone system. Set parameters to route calls by time zone, language, or availability.
Connect to your favorite contact center software.
Quickly procure and assign phone numbers or port existing phone numbers. Available in 18 countries. 1
Access voicemail messages and transcriptions anywhere from any device.
Have a consistent Teams experience on personal and shared devices.
Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.
Easily connect to partner compliance recording solutions.
Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.
Add flexibility to meetings with a dial-in number, included in every online meeting. 1
Scott Poulter, Director of Systems Application and Transformation, Network Operations Center, Lumen Technologies
Koen Van Den Broeck, Office 365 IT Architect, ENGIE
Andy Doyle, Head of IT Services, Boston Limited
Nathan Hieber IT Director of Workplace Technologies, Arrow Electronics
Microsoft 365 E5 is our premium purchasing option that includes best-in-class productivity apps and advanced security, compliance, and analytical capabilities for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced price. Contact your Microsoft sales representative for details.
Get rich audio and video collaboration everywhere you make calls with phones and personal devices certified for Microsoft Teams.
Learn moreGet a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan.
There are two offers for small and medium-sized businesses. Microsoft 365 Business Voice with a calling plan combines a phone system, audio conferencing, and a domestic calling plan. Microsoft 365 Business Voice without a calling plan combines a phone system and audio conferencing, which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. Calling plans can be added on, or they can all be purchased separately.
Business Voice with a calling plan is currently available in the US, UK, and Canada. Calling plans are available for enterprises in the US, UK, and Canada as well as Belgium, France, Germany, Ireland, Netherlands, Puerto Rico, and Spain. Business Voice without a calling plan is available in over 70 countries, everywhere audio conferencing is available. A phone system for enterprises is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability differ.
Business Voice includes a phone system, a domestic calling plan, and audio conferencing.Learn more
A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
An optional international calling plan that includes 600 minutes per user per month can be purchased as an add-on to Business Voice.
Yes, customers can work with their Microsoft partner to bring their own calling plan.1 A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Microsoft Teams or interconnect other telephony entities such as call centers or analog devices.
The Microsoft 365 Business Voice subscription (without a calling plan) is specifically designed for this situation and is available in over 70 countries, except Australia. Contact your partner and ask them if they're offering it. If you don't have a Microsoft partner, you can find a partner on the Microsoft website.
Microsoft 365 Business Voice is experienced through the Microsoft Teams apps. Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams certified devices. For available devices check out the Microsoft Teams Devices Marketplace.
Business Voice works with devices certified for Skype for Business with features in this list. In 2023, these devices will no longer work with Business Voice.
Get Teams along with Office apps, file sharing, email, and more.
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1. Availability of Audio Conferencing and Calling plans varies by country/region. See countries and regions that are supported for more information.